1. Return Shipping
Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service for returns.
2.Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
2. Refunds
2.1 Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account or credit card statement. It may take some time for the refund to be officially posted. If you still have not received your refund after a reasonable amount of time, please contact us at Info@oxapharmacy.online for assistance.
2.2 Exchanges
We do not currently offer exchanges. If you need a different size, color, or item, please place a new order and initiate a return for the original item.
2.3 Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team at Info@oxapharmacy.online with photos of the damaged or defective product, and we will assist you in resolving the issue.
3. Contact Us
If you have any questions about our return and refund policy, please contact us at Info@oxapharmacy.online